passa bonusEveryday Rewards

Delete your data

Last updated: 30 July 2026

This page applies to Passa Bonus and to the Passa Bonus — Shop Android app, both operated by SkandaBio Organics Private Limited.

How to request deletion

1. Email bonus@passa.gift with the subject “Delete my data”.
2. Tell us which number to delete — the WhatsApp number you use with Passa Bonus, or, if you are a shop owner, your shop code and the phone number registered to the shop.
3. Send it from a number or address we can check. Emailing us from the address on file, or messaging the Passa Bonus WhatsApp number from the phone in question, is enough. We may ask one confirming question before we delete anything — deletion is permanent, so we will not act on a request we cannot tie to the person.

You can also send the request over WhatsApp to the Passa Bonus number you already message. There is nothing to install, and you do not need an account.

We aim to complete deletion within 30 days of confirming the request, and sooner where we can.

What gets deleted

• Your WhatsApp number, name and language preference;
• Your reward balance and the record of your savings at every participating shop;
• Payment receipt screenshots you sent us, and the payment details read from them;
• Messages you exchanged with the Passa Bonus WhatsApp number;
• For shop owners: the shop’s contact details, dashboard access, and any phone registered to the shop’s Passa app.

Deleting your data ends your participation in the loyalty programme. Any unredeemed savings are lost, and we cannot restore them afterwards — so collect what you have earned first if you want it.

What we keep, and for how long

• Accounting and tax records — where a payment was made to a shop through Passa, the underlying financial record is kept for as long as Indian tax and company law requires (currently up to 8 years). These records are kept for legal compliance only and are not used to contact you or to run the programme.
• Raw captured text from the shop app — deleted on our ordinary 30-day cycle, or immediately on request. An item our system could not read automatically is kept until a person has resolved it, then deleted on the same basis.
• Anonymised counts — totals that cannot identify you (for example “payments credited this month”) may remain in our records.

Everything else listed above is erased.

Turning off the shop app instead

A shop owner who only wants the Android app to stop reading payment notifications can switch auto-credit off in the dashboard, or uninstall the app, without deleting any data. The loyalty programme keeps working the older way, with customers sending receipts.

Questions

Write to our Grievance Officer:

Sowndariya Saravanan
Grievance Officer, SkandaBio Organics Private Limited
316/6A, Melapachakudi Village, Fathima Nagar Post, Viralimalai, Tamil Nadu – 621316, India
Email: bonus@passa.gift

Full details of what we collect and why are in our Privacy Policy.